Returns & Warranty

Simple, no-hassle.

30-day return window. 1-year warranty. If there's a problem, we make it right — replacement, repair, or refund. Whichever gets you training again fastest.

U.S. Voluntary 30-Day Return Window

Unused products in original packaging can be returned within 30 days of delivery for a refund under the applicable market policy. To start a return, email support@taysports.com with your order number.

UK Consumer Cancellation Rights

If you are a UK consumer, your statutory rights apply in addition to our warranty. You normally have 14 days after receiving goods to tell us you wish to cancel, then 14 days to return them. We refund the goods and the least expensive standard outbound delivery charge actually paid. Because UK delivery is free from £25, there is no outbound delivery amount to deduct or refund on those orders. You normally pay return postage for a change-of-mind cancellation unless the goods are faulty or not as described.

What Qualifies as "Unused"

Inflatable goals: inflated for under 30 minutes, no field use, no stakes used. Markers / cones: no cleat marks, no grass stains, unopened poly bag. Lighting: no battery discharge cycles, no field use. If you're unsure, contact us — we generally give the benefit of the doubt.

1-Year Warranty on Manufacturing Defects

Every Eco Walker product is covered for 1 year against manufacturing defects — seam failures, fabric defects, LED failures, motor/pump issues. If a product fails within the warranty period under normal use, we replace or repair at our cost.

What's Not Covered

Normal wear, cleat damage, animal damage, weather damage beyond product IP rating, deliberate misuse. For inflatable goals: puncture damage is not covered, but every goal includes a repair patch kit.

How to Start a Return or Warranty Claim

Email support@taysports.com with: order number, product SKU, photos of the issue, and a brief description. We respond within 1 business day with next steps. Most returns are processed within 5 business days of receiving the product back.

Return Shipping

For defective or misdescribed products, we cover reasonable return shipping and provide instructions. For voluntary U.S. returns and UK change-of-mind cancellations, the buyer normally pays return postage. We will not deduct an outbound shipping charge that was never paid.